There are a few scenarios where players may be unable to join multiplayer matches. There are several possible causes:
- If you have Kaspersky Anti-Virus or Endpoint Protection software installed, we're currently investigating a false-positive result for one of the game DLLs. We're in contact with Kaspersky support they have confirmed the false-positive and will fix it in an update. In the meantime, you may need to pause/exclude or even disable/uninstall Kaspersky to work around this.
Note: Kaspersky reports that a fix for this issue was deployed on 7 June 2016. If you're still having this issue after that date please contact us (see below).
- You may have a firewall application or device preventing traffic between your PC and the match server. Ensure traffic on ports 7777-7778 (UDP) is allowed. For certain models of modems and routers, you may need to create a port forwarding rule for 7777-7778 (UDP) to your game PC.
- If your machine cannot reach the Easy Anti-Cheat network, you may be kicked from the match when the match starts. You should get a clear error message if this happens, but if neither of the above scenarios applies it could be this. Send us your logs (as described here) and we'll investigate further.
- If you have not already, please use Steam's verify command to ensure the client has all the files it needs and none are corrupt - any problems here will likely cause your client to be kicked from matches.
- From the Steam Library, right click on The Culling and select Properties.
- On the Local Files tab, select "Verify Integrity of Game Cache" command
- Wait for the process to complete (this can take several minutes)
If you're still stuck after the above, use the link at the bottom-right of the page to Contact Support and we'll investigate.