Knowledge base | Xaviant presents The Culling

Problems launching, or joining a multiplayer / online match

There are a few scenarios where players may be unable to join multiplayer matches. There are several possible causes:

  1. If you have Kaspersky Anti-Virus or Endpoint Protection software installed, we're currently investigating a false-positive result for one of the game DLLs. We're in contact with Kaspersky support they have confirmed the false-positive and will fix it in an update. In the meantime, you may need to pause/exclude or even disable/uninstall Kaspersky to work around this.
    Note: Kaspersky reports that a fix for this issue was deployed on 7 June 2016. If you're still having this issue after that date please contact us (see below). 
  2. You may have a firewall application or device preventing traffic between your PC and the match server. Ensure traffic on ports 7777-7778 (UDP) is allowed. For certain models of modems and routers, you may need to create a port forwarding rule for 7777-7778 (UDP) to your game PC.
  3. If your machine cannot reach the Easy Anti-Cheat network, you may be kicked from the match when the match starts. You should get a clear error message if this happens, but if neither of the above scenarios applies it could be this. Send us your logs (as described here) and we'll investigate further.
  4. If you have not already, please use Steam's verify command to ensure the client has all the files it needs and none are corrupt - any problems here will likely cause your client to be kicked from matches.
    1. From the Steam Library, right click on The Culling and select Properties.
    2. On the Local Files tab, select "Verify Integrity of Game Cache" command
    3. Wait for the process to complete (this can take several minutes)

If you're still stuck after the above, use the link at the bottom-right of the page to Contact Support and we'll investigate.